We don't ship to Alaska, Guam, Hawaii and Puerto Rico

Returns:

a) Products normally carried in GF’s inventory may be returned to GF only when a GF Customer Service Representative issues a Return Merchandise Authorization (“RMA”).
b) All returns must be sent to the specific location indicated by GF, in the same quantity as that sent in the original unopened box, properly packaged, and prepaid (F.O.B. GF indicated warehouse).
c) Refused orders or requests for returns due to customer error are subject to a service charge of 25% or $10, whichever is greater. The customer is responsible for all outbound and return freight charges. Under no circumstances will GF accept a returned product more than thirty (30) days after the shipment date.
d) All returns are subject to inspection. GF will determine, in its sole discretion, whether an item qualifies as a warranty item and whether to repair or replace the item.
e) The following products are not returnable: 1) private label goods; 2) special orders (any item not ordinarily stocked by GF, including those items that GF has stocked in an excess quantity in order to meet the requested needs of the Buyer; Long Term Care beds; case goods, furniture; wall coverings; floor coverings; window treatments; lighting, art, room accessories and the Intensa, Hausted, and Basic American product lines including related parts and accessories; 3) discontinued items; 4) products with expiration dates; 5) sterile products; 6) products that may not be returned to stock for hygienic reasons; 7) pedigreed products; 8) products requiring special handling or storage such as temperature or humidity requirements; 9) patient lifts; and 10) clinical care recliners including related parts and accessories.

Security Interest: Buyer hereby grants to GF, a purchase money security interest in all products from the date of shipment, together with any proceeds coming into the control or possession of Buyer as a result of any sale or lease of the products, until GF is paid in full. Buyer further agrees to execute and deliver to GF all documents or instruments, including but not limited to financing statements and continuation statements, which are reasonably requested by GF to grant, perfect or continue such security interest.

Cancellation Policy: No order accepted by GF may be cancelled or altered by Buyer within twenty (20) business days prior to any scheduled ship date. In GF’s sole discretion it may grant Buyer the ability to cancel or modify the order, but in that event, GF shall be entitled to impose reasonable material, labor, storage and cancellation charges. The following products are not cancellable: private label goods and special orders (any item not ordinarily stocked by GF, including those items that GF has stocked in an excess quantity in order to meet the requested needs of the Buyer; Long Term Care beds; case goods, furniture; wall coverings; floor coverings; window treatments; lighting, art, room accessories, clinical care recliners including related parts and accessories, and the Intensa, Hausted, and Basic American product lines including related parts and accessories).

Prescription Licenses: Buyer will maintain all licenses and consents required for the purchase of prescription products, and upon reasonable notice Buyer shall furnish copies of such licenses to GF.

Compliance with Laws and Regulations: Buyer will comply with all international, federal, state and local laws, regulations and ordinances applicable to its business and activities and will indemnify GF for any and all claims, damages, penalties, assessments and liabilities imposed on GF relating to or resulting from Buyer’s failure to comply with such applicable laws, regulations and ordinances.

LEGAL DISCLAIMERS, LIMITATIONS & EXCLUSIONS: Each product sold by GF is accompanied by its own limited warranty. GF warrants to the original customer only that it will replace or repair components, at GF’s sole discretion, that are defective in material or workmanship under normal use and service. Unless otherwise specifically stated in the applicable warranty, the customer is responsible for all freight and labor charges associated with the warranted item. All warranties are conditioned upon the proper use of the products strictly in accordance with good commercial practice and applicable GF instructions and manuals, including proper use and maintenance. To the extent that a component is warranted by a third party, GF conveys all of its rights under that warranty to the original customer, to the extent permitted. The limited warranty shall only apply to defects that are reported to GF’s customer service team within the applicable warranty period and which, upon examination by GF or its authorized representative, prove to be a warranty item. The limited warranty is not transferable. THESE WARRANTIES ARE GF’S ONLY WARRANTIES AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. GF MAKES NO IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

GF’S TOTAL LIABILITY FOR ANY PRODUCT OR SERVICE PROVIDED IS LIMITED TO THE COST OF THE PRODUCT(S) OR SERVICE(S) (AS APPLICABLE) GIVING RISE TO THE CLAIM. IN NO EVENT WHETHER IN CONTRACT, INDEMNITY, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE WILL GF BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO: DAMAGES FOR LOSS OF PROFITS OR INCOME, LOSS OF USE, DOWNTIME, COVER, OR EMPLOYEE OR INDEPENDENT CONTRACTOR WAGES, PAYMENTS AND BENEFITS. CERTAIN STATES MAY CONFER ADDITIONAL RIGHTS REGARDING WARRANTIES AND IN THOSE STATES GF’S LIABILITY AND THE LIABILITY OF GF’S SUPPLIERS, SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Force Majeure: Neither Buyer nor GF will be liable nor in breach of its obligations under this Contract (except the obligation to make payments when due) to the extent such performance is delayed or prevented due to causes beyond such party’s reasonable control, including but not limited to Acts of God; terrorism, war; material shortages; acts (or omissions) of the other party or its contractors, suppliers, employee or agents; act of government; labor disputes; or transportation shortages.

Miscellaneous: These Terms & Conditions together with the Sales Order, is the full, final, and integrated contract (the “Contract”) between GF and Buyer and supersedes all prior discussions or understanding regarding the products or services provided. No inconsistent or conflicting terms in any document Buyer may provide will amend or supersede this contract and GF rejects such inconsistent terms unless specifically signed by an authorized officer of GF and specifically states which terms or conditions shall apply instead of GF’s standard Terms & Conditions. These Terms & Conditions are part of every Quote, Purchase Order received, Sales Order and Warranty for GF products or services as if fully rewritten therein. The Contract shall be governed by the laws of the State of Georgia without reference to its conflict of law’s provisions. BUYER EXPRESSLY CONSENTS TO THE EXCLUSIVE JURISDICTION OF THE STATE AND FEDERAL COURTS IN GEORGIA TO RESOLVE ANY DISPUTE ARISING UNDER THIS AGREEMENT OR RELATING IN ANY WAY TO THE PRODUCT(S) OR SERVICE(S) PROVIDED BY GF, AND HEREBY WAIVE ANY JURISDICTIONAL OR VENUE-RELATED DEFENSE ASSOCIATED WITH A PROCEEDING BROUGHT IN THE STATE OR FEDERAL COURTS OF GEORGIA.

GF HEALTH PRODUCTS, INC. One Graham-Field Way
Atlanta, GA 30340 (770) 368-4700

TERMS & CONDITIONS

Payment Terms: Buyer must pay for all products in accordance with the payment terms set forth on the invoice for the products provided unless otherwise agreed to in writing by GF Health Products, Inc. (“GF”). Any payment not made when due shall accrue interest at the rate of Eighteen Percent (18%) per annum or the maximum rate allowed by law, whichever is greater until paid in full. In the event it becomes necessary for GF to incur costs to collect the outstanding amounts due, the Buyer shall pay such additional collection costs, including reasonable (15%) attorney’s fees on all outstanding principal and interest. Buyer agrees to pay a $30.00 service charge on any returned checks.

Delivery and Risk of Loss:

a) All products are sold F.O.B. GF’s factory or distribution point.
b) The Buyer must inspect all products when they arrive. Inspection includes counting product
to confirm quantities, noting any shortages and damages (including concealed damage) on the bills of lading or other receiving documents, taking pictures of damage and notifying GF of any shortages or damages within two (2) business days of delivery.
c) All freight claims must be made by the Buyer to the carrier. If requested, GF will assist in filing of the freight claims. Buyer’s failure to follow the carrier’s and any applicable international, federal or state rules and regulations may result in the denial of a claim.
d) Although GF shall make every effort to meet delivery dates; delivery dates are approximate, and GF shall not be liable for any loss or expense incurred by Buyer in the event products are not delivered to Buyer on a scheduled delivery date.
e) Freight charges provided by GF on quotes are estimates. Shipping hazardous material, re- directing shipments, changing shipment methods, inside delivery, lift gate, re-delivery and other special circumstances may subject the Buyer to additional charges. Actual amounts due for freight are indicated on invoices.
f) All international sales are “Ex Works”. The Buyer must designate the freight forwarder within the continental United States and is responsible for taxes, insurance and freight.

Taxes:

Unless otherwise specified, the purchase price does not include sales, use, excise or similar taxes and such taxes shall be paid by the Buyer. Applicable taxes will be charged unless the Buyer provides GF with appropriate tax exempt certification.

RE: REQUIRED CALIFORNIA PROPOSITION 65 WARNINGS FOR PRODUCTS SOLD OR POTENTIALLY SOLD TO CALIFORNIA CONSUMERS VIA THE INTERNET OR CATALOG

Thank you for purchasing products from GF Health Products, Inc. and Intensa, Inc. (“Graham-Field”). Your company may choose to purchase one or more products from Graham-Field which are subject to the requirements of California Proposition 65. All such products have the required Proposition 65 Warning language clearly marked on the labels or products, as required.

In addition to the warnings which Graham-Field places on the products, companies selling the Products on the internet or through a catalogue to California customers must also provide the warnings on the internet/in the catalogue.

If you sell through a catalogue, you must provide the warning in a manner that clearly associates it with the items being purchased.

If you sell through the internet, then you must provide a warning or a clearly marked hyperlink using the word “WARNING” on the product display page, or by otherwise prominently displaying the warning to the purchaser prior to completing the internet purchase.

You may use the precise warning which Graham-Field has put on the packaging/product to comply with this requirement. The bottom line is that the purchaser must see the warning prior to completing the purchase. Please review 27 CCR Section 25602 for the specifics of your responsibility. This letter is meant to give you notice of your responsibilities under Proposition 65, but should not be construed as legal advice as to how to correctly satisfy your obligations.

In an effort to avoid future potential litigation for both Graham-Field and our customers, you must insert these warnings prior to selling these products to California customers through a catalogue or via the internet. For more information on Proposition 65 regulations, visit http://grahamfield.com/pdfs/CALIFORNIA%20PROP%2065.pdf and https://oehha.ca.gov/proposition-65.

Please e-mail any questions you have to Regulatory@GF.com. Thank you for your cooperation.

Sincerely,
Amy Piccini
Regulatory Affairs Manager

Ordering, Shipping and Return details

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 7 business days up to 30 days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of next business day, of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@celesticare.com

Term used for the Delivery services:
-Dock to Dock: Product needs 2 adults to unload the truck
-Limited in house delivery 3 feet over the doorway: Product will be left 3 feet over the doorway (un-assembled)
-White glove with full assembly: Product will be shipped to an assembly facility to be assembled, then customer will be contacted, to specify a time and date to receive the assembled product

It may take 14-30 days for orders to be delivered, from the time of shipment

For Merits Products:

• Pre delivery assembly is included in the white glove delivery, ONLY.
• If Assembly is needed after the product is delivered by Free dock to dock/Limited 3 feet in-house delivery. Please reach out to info@celesticare.com or sales@celesticare.com, to receive a quote for an extended (after delivery) white Glove delivery service/in house service.
• Service will provide assembly, fitting and make sure the product is secured to be used. We will facilitate this service.
• Simply request the quote through sales@celesticare.com.

Please avoid using the product if it is not secure, unassembled or if it is not fitted properly, as this is a health hazard.

Return policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are subject to restock fee.

To start a return, you can contact us at returns@celesticare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@celesticare.com and we will process an insurance claim on your behalf.

Non-returnable items

• On sale items, all clearance items, or all special orders
• Bulk orders
• Mattresses
• Custom orders
• Opened personal care items
• anything opened, used, tried-on or washed
• Custom wheelchairs, and customized (order to made) beds, etc
• Gift cards.

Cancellations and Refunds

All orders cancelled after 24 hours are subject to a $20 administration fee, or 25% of the product price, whichever is higher, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. 

For Merits USA - Ordering, Shipping and Return details

For Beds By George - Ordering, Shipping and Return details

For SleepSafe Bed   - Ordering and Shipping
                                 - Return and cancellation

Assured Comfort Beds - Ordering and shipping
                                     - Return and cancellation

For Graham field,Lumiscope, Lumex, Labtron, John Bunn, grafco, Gendron, Everest &Jennings, and Basic American
                            - Terms and conditions, delivery and taxes details
                            - Return and Cancellation Policy
                            - California Proposition 65 warnings

For ConvaQuip - Ordering, Shipping and Return details

COVID-19 related delays:

Due to the Covid-19 pandemic, and given the limited onsite staff members and carrier services, it is expected to have some some unexpected delays, that can reach to 7-30 Business days, from the order placement, for processing and handling. We will update you for any delays, and for any concerns, please email us at  Sales@celesticare.com

After the product has been shipped, delivery timeframes can range between 14-30 Business days