ConvaQuip ordering, shipping and return policy
ORDERING: Order any Model or Part number specifying product name and quantity. Orders will not be invoiced to Medicare, Medicaid or any other Insurance Company. All orders require a hard copy Purchase Order and Number before order will be processed. All payments must be in U.S. Dollars.
SHIPPING: All shipments are FOB origin unless otherwise approved by management. All shipments will be shipped the most economical method unless purchaser requests otherwise and absorbs additional freight charges.
PLEASE REQUEST A FREIGHT QUOTE BEFORE PLACING AN ORDER, OTHERWISE THERE ME BE SHIPPING PRICE ADJUSTMENT THAT CAN REACH $700-800
CREDIT/RETURNS: All returns must be pre-approved in advance by ConvaQuip and Return Authorization form must be returned with product to insure proper credit. Customer is responsible for freight when returning product. Restock Fee for all items is 25%. Used or altered items will not
receive any credit. ConvaQuip reserves the right to refuse a refund after 60 days.
FREIGHT DAMAGE: The carrier who delivers our merchandise to you is responsible for loss and damages. Acceptance of the shipment by you is acknowledgment that all items were delivered in good condition. It is the responsibility of the receiver to open and inspect all packages. Failure to find and report concealed damages and reporting it immediately will result in a loss to the receiver. All claims for loss or damage must be filed immediately with the “FREIGHT CARRIER”. Then notify us as well. We will mark our records accordingly.
WHEN RETURNING AN ITEM, (Must have approved Return Authorization Form) Ship to: ConvaQuip Ind., Inc. 500 C.R. 239 Abilene,TX 79601