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Ordering, Shipping and Return

Ordering, Shipping and Return details

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 7 business days up to 30 days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of next business day, of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@celesticare.com

Term used for the Delivery services:
-Dock to Dock: Product needs 2 adults to unload the truck
-Limited in house delivery 3 feet over the doorway: Product will be left 3 feet over the doorway (un-assembled)
-White glove with fully assembly: Product will be shipped to an assembly facility to be assembled, then customer will be contacted, to specify a time and date to receive the assembled product

It may take 14-30 days for orders to be delivered, from the time of shipment

For Merits Products:

  • Pre delivery assembly is included in the white glove delivery, ONLY.
  • If Assembly is needed after the product is delivered by Free dock to dock/Limited 3 feet in-house delivery. Please reach out to info@celesticare.com or sales@celesticare.com, to receive a quote for an extended (after delivery) white Glove delivery service/in house service.
  • Service will provide assembly, fitting and make sure the product is secured to be used. We will facilitate this service.
  • Simply request the quote through sales@celesticare.com.

Please avoid using the product if it is not secure, unassembled or if it is not fitted properly, as this is a health hazard.

 

Return policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are subject to restock fee.

To start a return, you can contact us at returns@celesticare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@celesticare.com and we will process an insurance claim on your behalf.

Non-returnable items

  • On sale items, all clearance items, or all special orders
  • Bulk orders
  • Mattresses
  • Custom orders
  • Opened personal care items
  • anything opened, used, tried-on or washed
  • Custom wheelchairs, and customized (order to made) beds, etc
  • Gift cards.

Cancellations and Refunds 

All orders cancelled after 24 hours are subject to a $20 administration fee, or 25% of the product price, whichever is higher, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. 

 

For Merits USA - Ordering, Shipping and Return details

For Beds By GeorgeOrdering, Shipping and Return details

For SleepSafe Bed   - Ordering and Shipping
                                 - Return and cancellation

Assured Comfort Beds - Ordering and shipping
                                     - Return and cancellation

For Graham field,Lumiscope, Lumex, Labtron, John Bunn, grafco, Gendron, Everest &Jennings, and Basic American
                            - Terms and conditions, delivery and taxes details
                            - Return and Cancellation Policy
                            - California Proposition 65 warnings

For ConvaQuip - Ordering, Shipping and Return details

 

COVID-19 related delays:

Due to the Covid-19 pandemic, and given the limited onsite staff members and carrier services, it is expected to have some some unexpected delays, that can reach to 7-30 Business days, from the order placement, for processing and handling. We will update you for any delays, and for any concerns, please email us at  Sales@celesticare.com

After the product has been shipped, delivery timeframes can range between 14-30 Business days