Graham-Field Return, cancellation
a) Products normally carried in GF’s inventory may be returned to GF only when a GF Customer Service Representative issues a Return Merchandise Authorization (“RMA”).
b) All returns must be sent to the specific location indicated by GF, in the same quantity as that sent in the original unopened box, properly packaged, and prepaid (F.O.B. GF indicated warehouse).
c) Refused orders or requests for returns due to customer error are subject to a service charge of 25% or $10, whichever is greater. The customer is responsible for all outbound and return freight charges. Under no circumstances will GF accept a returned product more than thirty (30) days after the shipment date.
d) All returns are subject to inspection. GF will determine, in its sole discretion, whether an item qualifies as a warranty item and whether to repair or replace the item.
e) The following products are not returnable: 1) private label goods; 2) special orders (any item not ordinarily stocked by GF, including those items that GF has stocked in an excess quantity in order to meet the requested needs of the Buyer; Long Term Care beds; case goods, furniture; wall coverings; floor coverings; window treatments; lighting, art, room accessories and the Intensa, Hausted, and Basic American product lines including related parts and accessories; 3) discontinued items; 4) products with expiration dates; 5) sterile products; 6) products that may not be returned to stock for hygienic reasons; 7) pedigreed products; 8) products requiring special handling or storage such as temperature or humidity requirements; 9) patient lifts; and 10) clinical care recliners including related parts and accessories.
Security Interest: Buyer hereby grants to GF, a purchase money security interest in all products from the date of shipment, together with any proceeds coming into the control or possession of Buyer as a result of any sale or lease of the products, until GF is paid in full. Buyer further agrees to execute and deliver to GF all documents or instruments, including but not limited to financing statements and continuation statements, which are reasonably requested by GF to grant, perfect or continue such security interest.
Cancellation Policy: No order accepted by GF may be cancelled or altered by Buyer within twenty (20) business days prior to any scheduled ship date. In GF’s sole discretion it may grant Buyer the ability to cancel or modify the order, but in that event, GF shall be entitled to impose reasonable material, labor, storage and cancellation charges. The following products are not cancellable: private label goods and special orders (any item not ordinarily stocked by GF, including those items that GF has stocked in an excess quantity in order to meet the requested needs of the Buyer; Long Term Care beds; case goods, furniture; wall coverings; floor coverings; window treatments; lighting, art, room accessories, clinical care recliners including related parts and accessories, and the Intensa, Hausted, and Basic American product lines including related parts and accessories).
Prescription Licenses: Buyer will maintain all licenses and consents required for the purchase of prescription products, and upon reasonable notice Buyer shall furnish copies of such licenses to GF.
Compliance with Laws and Regulations: Buyer will comply with all international, federal, state and local laws, regulations and ordinances applicable to its business and activities and will indemnify GF for any and all claims, damages, penalties, assessments and liabilities imposed on GF relating to or resulting from Buyer’s failure to comply with such applicable laws, regulations and ordinances.