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SleepSafe® II Medium Bed by SleepSafe

Sleep Safe Beds

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Price Match For Merits, Bed by George, Flexabed, Sleepsafe and Assured Comfort products

Price Match For Merits, Bed by George, Flexabed, Sleepsafe and Assured Comfort products


We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within three months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Ordering, Shipping and Return

Ordering, Shipping and Return details

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 7 business days up to 30 days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of next business day, of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@celesticare.com

Term used for the Delivery services:
-Dock to Dock: Product needs 2 adults to unload the truck
-Limited in house delivery 3 feet over the doorway: Product will be left 3 feet over the doorway (un-assembled)
-White glove with fully assembly: Product will be shipped to an assembly facility to be assembled, then customer will be contacted, to specify a time and date to receive the assembled product

It may take 14-30 days for orders to be delivered, from the time of shipment

For Merits Products:

  • Pre delivery assembly is included in the white glove delivery, ONLY.
  • If Assembly is needed after the product is delivered by Free dock to dock/Limited 3 feet in-house delivery. Please reach out to info@celesticare.com or sales@celesticare.com, to receive a quote for an extended (after delivery) white Glove delivery service/in house service.
  • Service will provide assembly, fitting and make sure the product is secured to be used. We will facilitate this service.
  • Simply request the quote through sales@celesticare.com.

Please avoid using the product if it is not secure, unassembled or if it is not fitted properly, as this is a health hazard.

 

Return policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are subject to restock fee.

To start a return, you can contact us at returns@celesticare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@celesticare.com and we will process an insurance claim on your behalf.

Non-returnable items

  • On sale items, all clearance items, or all special orders
  • Bulk orders
  • Mattresses
  • Custom orders
  • Opened personal care items
  • anything opened, used, tried-on or washed
  • Custom wheelchairs, and customized (order to made) beds, etc
  • Gift cards.

Cancellations and Refunds 

All orders cancelled after 24 hours are subject to a $20 administration fee, or 25% of the product price, whichever is higher, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. 

 

For Merits USA - Ordering, Shipping and Return details

For Beds By GeorgeOrdering, Shipping and Return details

For SleepSafe Bed   - Ordering and Shipping
                                 - Return and cancellation

Assured Comfort Beds - Ordering and shipping
                                     - Return and cancellation

For Graham field,Lumiscope, Lumex, Labtron, John Bunn, grafco, Gendron, Everest &Jennings, and Basic American
                            - Terms and conditions, delivery and taxes details
                            - Return and Cancellation Policy
                            - California Proposition 65 warnings

For ConvaQuip - Ordering, Shipping and Return details

 

COVID-19 related delays:

Due to the Covid-19 pandemic, and given the limited onsite staff members and carrier services, it is expected to have some some unexpected delays, that can reach to 7-30 Business days, from the order placement, for processing and handling. We will update you for any delays, and for any concerns, please email us at  Sales@celesticare.com

After the product has been shipped, delivery timeframes can range between 14-30 Business days

 

Insurance/Medicaid information

Insurance/Medicaid information

For SleepSafe Beds - Insurance/Medicaid information

For Bed By George - Insurance/Medicaid information

For Merits USA - Insurance/Medicaid information

Warranty Policy

Warranty details

For Beds by George - Warranty details

For SleepSafe Bed  - Warranty details

For Assured Comfort Beds - Warranty details

For Graham field, Lumiscope, Lumex, Labtron, John Bunn, grafco, Gendron, Everest &Jennings, and Basic American Warranty details

For ConvaQuip - Warranty details

Frequently asked questions

    1. What is the estimate delivery date policy?  Due to the Covid-19 pandemic, and given the limited onsite staff members and carrier services, it is expected to have some some unexpected delays, that can reach to 10-14 Business days. We will update you for any delays, and for any concerns, please email us at  Sales@celesticare.com

Estimated Arrival: Between Sep 27 and Sep 29. United States

Shipping Text

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Hand crafted beds

Perfect for kids with disability or has special needs, like autism, cerebral palsy, down syndrome, etc.

Also for adults with risk of fall, entrapment or confusion, like Alzheimer's, or stroke with disability.

Perfect as along term bed, or who just need additional security during sleep and nighttime hours.

The price is an estimate. The listed price is a starting at. After you check out or submit the request, we will contact you with the final price. If you agree, the payment will be transacted.

A quick tips to choose the right bed
-For active baby/adult—-> choose Tall bed
-For Inactive—->choose medium or low bed
-Needs a lot of bending/cleaning—-> avoid low beds
-Possible seizure activity, potential hurt—> choose/Add padding

Features:
  • Ultra Safe – meets or exceeds FDA guidelines on the 7 zones of entrapment.
  • The precision fit mattress fits tightly in the bed. This keeps the user from burrowing deeply between the mattress and bed sides.
  • Transfer height is 32" when safety rail is attached, and 30 1/2" when removed
  • Full-length wood safety rails are both hinged and removable for quick and easy accessibility and extend 10 to 27 inches above the mattress depending on the foundation.
  • Choose from three height options
  • Available in manual or electric, fixed, articulating and high-low foundations.
  • Includes locking casters for easy mobility and preventing movement
  • Choose either clear, non-breakable windows for added visibility or vented mesh screen.
  • Articulating foundation adjusts head and knee placement
  • High-Low foundation adjusts mattress height vertically up and down
  • Optional padding with solid sides or with window cut outs
  • Padding is easy to clean with soap and water and holds firmly in place with heavy duty Velcro
  • Choose full padding if user prefers less visual stimulation and window cut out padding if caregiver and user like more visual contact
  • 350 pound weight capacity

    For More accurate pricing, please fill the Submit Request form, after choosing the options, and we will get back to you with the accurate price. These beds are eligible for free standard curbside shipping. Final price will be adjusted, accordingly.

Brand: SleepSafe Beds®, SleepSafer®
Celesticare is a certified authorized dealer of SleepSafe Beds®, SleepSafer®.

Specifications:
Fixed Foundation With Box Spring (Choice Of Settings) 17 3/4”, 14”, or 10”
Fixed Foundation With Bunkie Board (Choice Of Settings) 27” or 21 3/4”
Manual Articulating Foundation (Choice Of Settings) 21”, 17” or 13 1/4”
Manual HI-LO Foundation Low 21 3/4” to High 9 1/2” or Low 16” to High 4 1/4”
Articulating Foundation (Choice Of Settings) 21”, 17”, or 13 1/4”
Electric HI-LO Foundation (LO To HI Settings) High 21 1/4” to Low 11” or High 16” to Low 5 3/4”


Mattress Height- Distance from the top of the mattress to the floor.

Fixed Foundation With Box Spring (Choice Of Settings) 28”, 32” or 35 1/2”
Fixed Foundation With Bunkie Board (Choice Of Settings) 18 3/4” or 24”
Manual Articulating Foundation 25”, 28 3/4” or 32 1/2”
Manual HI-LO Foundation (Lo To Hi Settings) Low 24 1/2” to High 36 1/4” or Low 29 3/4” to High 41 1/2”
Articulated Foundation (Choice Of Settings) 25”, 28 3/4” or 32 1/2”
Electric HI-LO Foundation - (LO To HI Settings) Low 24 1/2” to High 34 3/4” or Low 29 3/4” to High 40”
Floor To Rail Height-
Distance From The Top Of The Rail To The Floor.
45¾"


Overall Outside Dimensions

Twin 42¼" W x 80½" L x 53" H x 6" D
Full 56" W x 80" L x 53" H x 6" D
Queen 65" W x 80" L x 50 3/4" H x 6"D


Mattress Size

Twin 38” W x 77” L
Full 51” W x 77” L
Queen 61” W x 77” L


Under Bed Floor Clearance

Standard Model 8"
Manual Foundation Model 8"
Transfer Height-Distance From The Top Of The Side Panel
(Below The Safety Rail) To The Floor.
32"

 

 

Buying Guide
 

IMPORTANT MESSAGE WHEN ORDERING PADDING FOR A SLEEPSAFE® BEDs

Please read this section carefully!• IMPORTANT: Please specify padding with your initial SleepSafe® Bed order.• When ordering padding, please indicate if you want the padding to cover the windows in the safety rails, or if you want the padding to be installed around the windows in the safety rails.• A SleepSafe® Bed ordered with pads is fitted with a mattress to accommodate the padding.• A SleepSafe® Bed ordered without pads is fitted with a wider mattress.

  If you want to add padding to a SleepSafe® Bed that is in use, the pads will be sent along with a new mattress and deck. Contact customer service at 866.852.2337 for details.

  Other Notes: • If you order padding for your SleepSafe® Bed, it will be installed at the factory and will cover ALL FOUR sides. Padding only one or two sides is NOT an option.• If you order padding for your SleepSafe® Bed, it is very important to NEVER use the bed if you have removed one or more of the pads. If you remove ANY of the pads, a gap will be created between the mattress and the sides of the bed potentially creating a risk for entrapment.  Price Match For Merits, Bed by George, Flexabed, Sleepsafe and Assured Comfort products

 

Price Match For Merits, Bed by George, Flexabed, Sleepsafe and Assured Comfort products

 
We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within three months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well. To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly. Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax 
Obtaining Insurance Coverage for a SleepSafe® Bed

As Durable Medical Equipment, most SleepSafe® Beds are covered by Medicaid and private insurance

We do not sell directly to insurance companies. For Insurance coverage, customers work with their Durable Medical Equipment (DME) provider, who are qualified to recommend the proper SleepSafe® Bed for a specific medical need.

This information is from experience working daily with our customer’s DME providers and caregivers. Keep in mind that these are general guidelines and that each state sets and regulates its own guidelines.

Two basic requirements are typically necessary:

  1. A Letter of Medical Necessity.
  2. A prescription from a doctor specifying the exact bed model and features outlined in the letter.

About Letters of Medical Necessity:

In a Letter of Medical Necessity, it must be clear that a SleepSafe® Bed addresses SPECIAL NEEDS and is the ONLY bed to address the SPECIFIC MEDICAL NEEDS of the person (patient) who will be using the bed. You must point out why their needs are not being met by their current bed. Once these failings or dangers are detailed, a SleepSafe® Bed can then be prescribed as a solution to their medical needs.

Below is a 5-step outline to help with the construction of a solid letter.

A Basic Outline for a Letter of Medical Necessity

  1. Introduce the patient and how long they have been in the care of the doctor or facility. Describe their condition and detail the special needs that are a consequence of the condition, these are commonly physical and/or cognitive disabilities:

For Example:

  • Lack of body or mental control;
  • Frequent seizures;
  • No recognition of the danger from rolling or falling out of bed;
  • Entanglement with the side rails if a "hospital" bed is currently in use and the potential or

documented injury as a result;

  • Potential for entrapment with the possibility of suffocation due to the gaps around the

mattress—especially the corners.

  1. Explain how the current bed or crib fails to protect the patient from falls that can result in an injury. Include, if applicable, how the patient has the capacity to climb up dressers or chairs around their environment, furthering the chance of injury.
  2. Address the necessity for the patient to be seen for medical observation and the patient to see their caretaker within an environment that is medically safe and secure. It is recommended that you mention the psychological benefits as well.
  3. Recommend the SleepSafe® Bed model that addresses each of these concerns—with specific requirements such as full safety rails, or specific safety rail height required for medical necessity and safety.

For Example:

  • For extremely active patient disorders, the double safety rail and mattress height adjustability of the SleepSafer® Bed model could best accommodate that need;
  • The necessity to raise the head or knees of the patient (articulation) to feed, medicate, or provide patient mobility with the bed for therapy.
  1. Remember that this process is about defining how a SleepSafe® Bed fits the specific medical need of the patient. Be careful to avoid any benefit to the caretaker, as it could cause your request for insurance coverage to be denied.
  2. Be sure that the letter AND the prescription prescribe the EXACT same SleepSafe Bed model. If the Letter of Medical Necessity is requesting a SleepSafe II (Medium Bed) with a Hi-Low foundation, the doctor should request the same model.

Our website has a link to Lmnbuilder.com, a useful tool for creating Letters of Medical Necessity.

If Medicaid has denied your claim

If your request for a SleepSafe® Bed has been denied, you may have the right to appeal, but you must act quickly and follow every rule associated with the denial. Read the letter or correspondence very carefully to make sure you don’t miss a deadline. There is usually a short time line to complete all steps in requesting an appeal, often only 15 to 30 days.

Find help in your state

Every state has Legal Services to help those who may need help but cannot afford legal representation. Follow this link http://www.ncsc.org/topics/legal-services/legal-aid-pro-bono/state-links.aspx for Legal Services contacts in your state. There is no guarantee that they will accept your case, however if they do, there should be no charge to you.

Help them to help you!

To increase the chance of an agency accepting your case, be prepared BEFORE you call them. Your DME Provider may help you when contacting an advocate. If you seek the help of your DME Provider, you will need to sign a HIPPA release, so they can talk to others on your behalf. Do your best to provide the advocate a complete packet of information that should include the following information:

  1. Patient (Client) Information. This is the person who has been denied.
  2. Manufacturer representative information (SleepSafe® Beds)
  3. The notice of determination (Letter or other communication stating claim has been denied)
  4. Letters of Medical Necessity (Any letters that were submitted with the claim)
  5. Cost analysis information (LCEEA) (Provide information that you have considered and exhausted ALL alternatives and why a SleepSafe® Bed is the least costly alternative to fit your specific need)
  6. Product information Be sure to provide the exact bed you need. There are different safety rail heights for the SleepSafe® (Low Bed), SleepSafe® II (Medium Bed) and the SleepSafer® (Tall Bed). There are also differences for the bed foundations to consider:

- Fixed foundation

- Articulating Foundation

- Hi-Lo Foundation (Articulation plus Hi-Lo operation)

- Foundations can be operated manually, electrically or a combination of both.

We recommend that you provide a web link from www.sleepsafebed.com to the bed model you chose and a SleepSafe® Bed brochure. At http://sleepsafebed.com/products/photo-gallery/ you can find more information about the beds including specifications comparing bed models.

The advocate may be unfamiliar with a SleepSafe® Bed. It is VERY IMPORTANT for all of those involved to know about the bed you need.

This may include information on ‘specialty beds for those with special needs’, which is different than a traditional hospital bed. SleepSafe® Beds fit a very specific need:

- Helps prevent becoming entrapped or entangled within the bed

- Helps prevent injury within a bed, particularly when the bed is padded

- Helps prevent rolling, falling or climbing out of bed

- Provides a safe sleeping environment.

This information may include any studies conducted on safety issues that may be associated with a traditional hospital bed, or specialty bed or why some individuals may need a specialty bed. An example is the Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment published by the FDA. This explains the risk of entrapment in certain types of beds.

Remember: There is no guarantee that an advocate will take your case!

Your legal advocate may review the information and investigate your case to discuss your legal options. Be prepared! Providing as much information upfront can help the advocate decide to take the case. It will be helpful to them to have the information in place that will be needed in an appeal, reducing the amount of their work. This could help them say YES!  

  

SleepSafe Beds, ordering, shipping, payment and delivery

SLEEPSAFE® BEDS, LLC
TERMS & CONDITIONS OF SALE –EFFECTIVE 01/19


  1. The following terms and conditions of sale (the "Terms of Sale") apply to orders placed with SleepSafe® Beds, LLC for all products and services except where specifically stated otherwise within these Terms of Sale.
    2. The Terms of Sale describe the basis of which SleepSafe® Beds, LLC
    enters into a contract to provide goods or services to the Customer.
    3. SleepSafe® Beds, LLC reserves the right to change its Terms of Sale at any time.
    Any changes will be effective from the date of publication on the SleepSafe® Beds, LLC website (SleepSafeBed.com).
    4. Customers should ensure they understand and accept these Terms of Sale before placing an order. If there are any questions, Customers are invited to contact us for clarification prior to ordering.

    DEFINITIONS

    1. The contract is with SleepSafe® Beds, LLC. The terms "the Company", "we", and "us" are used for convenience and should be construed accordingly.
    2. The term "Customer" (e.g. DME - Durable Medical Equipment provider) is used to include the legal entity that places the order, or person who places the order, and any other agent expected to have the authority regarding any sales issue in question.

 

LAW

1. Transactions shall be governed in all respects by the laws of the State of Virginia. All actions relating to any claim by Company or Customer shall be brought exclusively in the Courts having a situs in the State of Virginia, County of Henry, without regard to any courts in any other jurisdiction.

QUOTATION

1. Quotations are submitted, and orders are only accepted subject to the terms and conditions of sale that follow. These terms and conditions of sale supersede any prior buyers’ terms and conditions.
2. Quotations are valid for thirty days. Prices will be honored during this period.
3. Quotations may or may not include delivery charges. Delivery charges will be confirmed at the time of sales order confirmation.


ORDERING

1. All SleepSafe® Beds are special-order items. All orders are subject to production times and confirmed upon order confirmation. Typical production time for SleepSafe® Beds, LLC products is 7 to 10 working days.
2. It is the responsibility of the Customer and Customer agent (e.g.ATP- Assistive Technology Professional) to consult with caregivers, therapists, and physicians, to medically diagnose and prescribe the appropriate SleepSafe® Bed for the person who will be using the bed. SleepSafe® Beds, LLC is not authorized to prescribe or recommend our products and must rely on our Customers for accurate orders.
3. We reserve the right to discontinue or modify any product without notice, either temporarily or permanently. We are not liable for any modification or discontinuation of any product or product feature.
4. Matching color finishes: Items made from natural products, such as wood and fabric, are not guaranteed to have the exact color, shade, or finish as items viewed at the factory, Customer showroom, Customer website, or Company website, due to the inherent nature of such products. The reproduction of colors on printed materials and website cannot be perfect but is as accurate as photographic and publishing processes allow. Please note: wood and fabric samples are a representation of the finish and color only.
5. We cannot guarantee an exact match to product color features which have been ordered at different times.


PAYMENT

1. Payments are accepted by check, and all major credit cards.
2. Invoices for established Customers have a two-tier discount. The second discount will be forfeited if the invoice is not paid within terms.
3. Accounts not paid within terms are subject to a 1.5% monthly (18% annually) finance charge.
4. Delinquent Customer accounts are subject to suspension until payment arrangements are made with the Company.
5. All orders received while Customer account is in a suspend status will be held until account is within terms.


SHIPPING

1. The cost of shipping a SleepSafe® Beds, LLC bed order is included for all shipments within the 48 contiguous states.
2. As a service to our Customers, SleepSafe® Beds, LLC will provide a quote, upon request, for the shipping of orders that do not meet standard criteria. i.e. part orders that are not covered by the 1st year warranty; orders that need to be shipped to Alaska, Hawaii, or Canada, etc.
3. Ownership of the product transfers to the Customer upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in- transit is the owner’s and claims for freight damage must be made upon receipt.
4. Freight claims must be filed directly with the selected carrier by the Customer. The Company is not responsible for a Customer’s own, or third-party, freight damage when transporting to their Customer as a distributor of the Company’s product.


DELIVERY / SETUP FOR SLEEPSAFE® BEDS


  1. The Company works with its Customers, typically Durable Medical Equipment (DME) providers across the United States and Canada to deliver, assemble and install its bed products.
    2. The following information is designed as a checklist for our partners to review before the Company’s products are delivered.

  • The property of the shipping location must be in suitable condition to allow delivery.
    • The property must be free from any relevant health and safety hazards. Any flooring, carpeting, electrical, plumbing or additional work in the areas where items are to be delivered must be completed.
    • There must be adequate space within the property to deliver and install the bed.
    • Customers are responsible for checking the dimensions of items ordered to ensure there is adequate space for access in elevators, staircases, hallways, and doorways.
    • Assure there is enough space where the bed is to be assembled.
    • All staircases and lifts to be used for access to the property must be accessible and available throughout the scheduled delivery time.
    • If the delivery personnel believe the delivery of an item may cause damage to the item or property or infringe Health & Safety regulations, they will inform the Customer. In such circumstances, SleepSafe® Bed, LLC will not be liable for any damage to the item or the Customer's property during installation. We reserve the right to decline or complete the delivery. Further charges may be incurred for a second delivery.

 

SIGNATURES


  1. When Customer delivery personnel is on site, the receiving person is required to sign, confirming the satisfactory receipt of goods. If receiving person is dissatisfied with the delivered items, this should be recorded by the delivery personnel and the Company should be informed immediately. Likewise, any rejected or missing items should be recorded by the delivery personnel and communicated back to the Company.
    2. If no one is available to review shipment and sign a satisfactory receipt, the Customer acknowledges this at their own risk and the Company will not be held responsible for any damage or missing items.


PACKAGING AND WASTE

  1. As part of the delivery service, personnel will remove product packaging. The Company recommends saving the 4 cardboard stands provided to assemble the bed in case it needs to be disassembled and moved at a later time.
    2. The bed’s packaging waste will be removed for recycling or disposal. This does not include removal and disposal of any waste, or discarded bed.

  

 SleepSafe Bed Return, cancellation and failed delivery 

RETURN POLICY

SleepSafe® Beds, LLC manufactures each bed as it is ordered. We ensure that the bed we ship correctly matches the Customer’s sales order. Each bed is carefully packed to reduce the chance of any damage during shipping. We may accept returns if the Customer has mistakenly ordered the wrong bed. It is highly recommended that the bed is returned to us in its original, palleted condition. Returns will be handled on a case by case basis and may incur additional shipping cost and restocking fee.

Prior to ordering a bed, we encourage the bed recipient to carefully review the sales order with their DME provider to insure accuracy. If you have any questions, please call us toll free at (866) 852-2337.

Also, if you mistakenly ordered the wrong bed MODEL, there may be a “conversion kit” available. Please call us at (866) 852-2337 to discuss your options.

Once a bed has been ordered, manufactured and shipped, it can only be returned for the following reasons:

In the event a bed is damaged during shipping:

  1. Please record any damage on the receiving slip and immediately call us at (866)- 852-2337 before the delivery driver leaves. We may ask you to refuse the entire shipment, depending on the extent of the damage.
  2. We will promptly ship new parts to replace the damaged parts. If the bed is a total loss, we will expedite the shipment of a new bed to replace it.
  3. We are not responsible for damages once you have signed to receive your bed.

In the event SleepSafe® Beds, LLC ships a bed that does not agree with the sales order confirmation:

  1. We will quickly ship the correct bed and arrange to have the incorrect bed shipped back to us at our expense.
  2. Please check the packing slip before unpacking the pallet. Match the packing slip to your sales order. Carefully check for damaged packages.

In the event a SleepSafe® Bed needs a replacement part.

  1. If a part becomes damaged or defective, we will ship you the replacement. If covered by warranty, there will be no charge. If not covered by warranty, a quote will be issued for the cost of shipment.
  2. If we need to request the return of a part, for quality analysis, etc., we will send a pre-paid shipping label for its return, along with the replacement part, or we will email the shipping label for you to return the part to us.
  3. We do not issue a “Return Authorization” tag for parts that have failed or have become obsolete. The parts need to be removed from the Customer’s premises and disposed of properly.

CANCELLED SALES ORDERS

  1. It is the Customer's responsibility to check the order form and confirm that all products and shipping address details are correct.
  2. Once a Customer submits a sales order and it is accepted by SleepSafe® Beds, LLC, it can be cancelled with 24 hours without incurring additional charges.
  3. If the Customer cancels the sales order after 24 hours charges may incur.
  4. If the Customer cancels the sales order when the SleepSafe® Bed is in the process of being shipped, the Customer must pay shipment charges to and from the destination, and a 10% (of the sales order total) restocking fee.
  5. It is the Customer's responsibility to ensure accessibility for bed delivery.
  6. Any bed that cannot be delivered because of problems involving access, cannot be returned.

FAILED DELIVERIES

  1. Should we fail to complete a delivery for any reason before the agreed delivery date, we will attempt to notify the Customer at the earliest opportunity to agree on a solution.
  2. Should any delivery fail due to inability to access the delivery property, or another matter for which the Customer is responsible, a charge may be incurred.
  3. If it appears that an item has not been delivered, the Customer should notify us within 24 hours.

LIMITATIONS OF LIABILITY

  1. SleepSafe® Bed, LLC's entire liability to the Customer under these Terms and Conditions of Sale will not exceed the price paid for the goods and any other charges relating solely to those goods.
  2. SleepSafe® Bed, LLC is not liable for any loss of revenue, profit, savings, goodwill, business opportunity, injury to reputation or for any other losses to the Customer that are not reasonably foreseeable by the Company when the order is accepted. No liability will be accepted under the contract with SleepSafe® Bed, LLC for any losses incurred by any associates, clients, partners, companies or any other person or legal entity related to the Customer except where specifically agreed otherwise in writing in advance.

INDEMNIFICATION

  1. By placing an order, the person doing so confirms that he or she is authorized to do so on behalf of the named person, company or other legal entity that is provided as the Customer.

ACCEPTANCE

  1. Customers are deemed to have accepted these Terms and Conditions of Sale either by explicit acceptance or by continuing to engage in business with the Company after being given a reasonable opportunity to read them.
  2. Invoices and quotations and various other documents refer to these Terms and Condition of Sale. Placing such an order or receiving such a document is deemed to provide notice of these terms.

 

ENTIRE AGREEMENT

  1. This document constitutes the entire, complete, and exclusive agreement between the parties with respect to the subject matter hereof and contains all the agreements and conditions of sale; no course of dealing or usage of the trade shall be applicable unless expressly incorporated herein.
  2. The terms and conditions contained herein may not be added to, modified, superseded or otherwise altered except by a written modification signed by one of the Seller’s Managers. All transactions shall be governed solely by the terms and conditions contained herein.

   

WARRANTY

Important Note

Used properly, safety rails help prevent roll-outs. However, the product does not take the place of proper client supervision and monitoring. Any modification to the product or its components may void the warranty and render the product incapable of fulfilling its intended purpose.


Full One-Year SleepSafe® Bed Warranty

The SleepSafe® Bed is warranted against defects in workmanship or materials for a period of one year from the date of purchase. SleepSafe® Beds, LLC will repair or replace any defective part at no cost to the purchaser if the shipping of the part is within the continental United States.
Where an item develops a fault within the warranty period, the Customer should notify us in writing with full details and photographs. We may request to inspect the item before acknowledging that the item is faulty. If the fault is covered under warranty, we will arrange for it to be repaired or returned. When deemed the repair will not provide a satisfactory solution, we will agree to an exchange.


Limited Five Year SleepSafe® Bed Warranty

During the second through fifth years from the date of purchase, SleepSafe® Beds, LLC will replace any part found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective part.


Terms and Conditions for SleepSafe® Bed Warranty

A SleepSafe® Bed is expressly prescribed for a single user. This warranty will cover the bed for this user only. Warranty coverage beyond this use is handled on a case by case basis. This warranty applies to normal use and does not cover any damage caused by excessive wear, abuse, misuse, mishandling or modification of the product.


Maintenance

Periodic checks of the tightness of all fasteners are recommended for product stability and safety. Clean with water and mild detergent using a soft cloth. Avoid abrasives and solvents.

 




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