Mobile Series Hi-Low Adjustable Beds by Assured Comfort®

Vendor: Assured Comforts
Sale price: $4,500.00
Regular price: ~~$8,500.00~~ You save 47%
Unit price: per

Availability:

Estimated Arrival: Between Jun 03 and Jun 19. *ETA to the USA Only. Excludes made to order or customized items, like customized beds.

Availability:Payment will not be captured until we check the availability of the products from the suppliers. Sometimes we don't get updates from suppliers when the product is out of stock . COVID -19 related delays: Due to Covid-19 Pandemics, there may be unexpected delays in handling, shipping and delivery. Estimated processing and handling time can be between 7-30 Days, from time of order placement. Estimated arrival time can be between 14-30 Days, from time of shipping. Further delays is expected if customer requests in House delivery, White glove delivery, etc.

You deserve it, as simple as this!!

When you first rest on an Assured Comfort® Hi-Low Adjustable Bed, you can pick up the remote and elevate your head and legs into their most comfortable position – for reading, watching TV, talking on your cell, working on a puzzle, using your your laptop, finishing paperwork, or just relaxing after a hard day of work or play!

Your Assured Comfort® Hi-Low Adjustable Bed will become your home’s relaxation zone!

The price is an estimate. After you check out or submit the request, we will contact you with the final price. If you agree, the payment will be transacted

Features

Includes quiet, electric Hi-Low operation along with head and knee articulation.
Foundation may be retrofitted into existing bed surrounds in most cases.
Bed can be ordered with or without footboard.
Leather upholstered, padded assist side rails are available at head and/or foot of bed.
Cordless and corded remotes are included.
Choice of mattresses to your specification. Or, use your mattress if it works with our adjustable frame.
Available in Twin, Full, Queen and Split King

For More accurate pricing, please fill the Submit Request form, after choosing the options, and we will get back to you with the accurate price. These beds are eligible for free standard curbside shipping. Final price will be adjusted, accordingly.

Brand: Assured Comfort®
Celesticare is a certified authorized dealer of Assured Comfort®.

Specifications

HEADBOARD / FOOTBOARD

Options for wood, metal and upholstered headboards and footboards, connected with matching side panels.

ARTICULATION

Head section moves from zero to about 70 degrees.
Knee section moves from zero to about 40 degrees.

MATTRESS SIZES

Twin: 38” x 80” / Full: 53” x 80” / Queen: 60” x 80” (Custom bed configurations and sizes are available)

MATTRESSES

10” thick, "Comfort Transfer" premium mattress. Other mattress options are available.

WEIGHT CAPACITY

Foundation support varies depending on bed size and mattress.

WHY CHOOSE AN ASSURED COMFORT® BED?

IT IS A NATURAL CHOICE! / DOWNLOAD MORE INFORMATION
When you first rest on an Assured Comfort® Hi-Low Adjustable Bed, you can pick up the remote and elevate your head and legs into their most comfortable position – for reading, watching TV, talking on your cell, working on a puzzle, using your your laptop, finishing paperwork, or just relaxing after a hard day of work or play! Your Assured Comfort® Hi-Low Adjustable Bed will become your home’s relaxation zone!

RECOVER AND REST IN COMFORT!
It is an also ideal choice for those recovering from surgery or a hospital stay. Assisted Living Facilities have found Assured Comfort® Hi-Low Adjustable Beds very useful for caregivers as well as patients. The bed’s adjustability allows patients the most comfort while recuperating. The optional Hi-Lo feature can assist with the ability to transfer the patient to and from bed.

ASSURED COMFORT® HI-LOW FOUNDATIONS MAY ADAPT TO YOUR EXISTING FRAME
Standard size headboards can attach to the corresponding standard size Assured Comfort® Hi-Low Adjustable Bed. In most cases, the adjustable foundation can also adapt to fit into an existing enclosed standard twin, full, queen or king size bed frame. Regular sheets and bedspreads from your old bed will fit a standard size Assured Comfort® Hi-Low Adjustable Bed as well.

BLENDS WITH YOUR DÉCOR:
Assured Comfort® Hi-Low Adjustable Beds fit into any bedroom décor. We offer an array of custom headboards in wood, metal and upholstery. When placed in the head/foot down position, Assured Comfort® Hi-Low Adjustable Beds look the same as ordinary flat beds.

YOU’LL GET A BETTER NIGHT’S SLEEP!
Your body’s weight is distributed evenly so you are able to breathe easily. The relaxing contoured positions you are able to assume allow you to lie on your back all night long.

Or, to relax and sleep in a most comfortable position for you, just touch a button and adjust yourself into it! Many of our customers tell us they used to sleep in this position in their lounge chair before they got their Assured Comfort® Hi-Low Adjustable Bed, because their lounge chair was actually more comfortable than their ordinary flat bed.

FAQs--Assured Beds

How do I reset my remote control?

Currently we have several remote control configurations depending on your Assured Comfort® adjustable bed model. Typically the reset instructions are labeled on the remote and included with the instructions. It is best to unplug and re-plug the power cord before resetting the remote. For more specific information, please call 855-550-1684, or contact us by email: info@celesticare.com.

What is the weight limit for an Assured Comfort® Bed?

The weight limit for any bed is dependent upon the weight capacity of the mattress. The mattress we provide for a Twin, Full or Queen size Assured Comfort® Bed has a weight limit of 400 pounds. For the Split King model, the weight limit is 400 pounds per side.

Note: All Assured Comfort® Hi-Low Adjustable Bed foundations, without the mattresses, are rated higher than 400 pounds. For specific weight limits per foundation, please call 855-550-1684, or contact us by email: info@celesticare.com.

Why should I consider an Assured Comfort® Adjustable Bed instead of a new flat bed?

The technology available today allows more comfort and convenience for the investment. In addition to the added comfort, adjustable beds have a significant and demonstrated health benefit for certain conditions.

What health benefits might I receive by having an adjustable bed?

First of all, understand that an adjustable bed does not cure any illness or condition. It can and does, however, provide relief for thousands of users who have symptoms of painful lower back, hiatal hernia, edema or swelling of the legs and feet, as well as certain cases of insomnia, snoring and breathing difficulties

If I have no health issues and I’m only seeking more comfort, does an adjustable bed make sense?

Absolutely! In today’s fast-paced and stressful world, every moment of complete relaxation can pay you major dividends. The concept of being able to adjust your comfort by pushing a button is more satisfying than tossing or turning in bed.

What are the TRANSFER HEIGHTS of an Assured Comfort® Adjustable Bed?

The Assured Comfort® Adjustable Bed offers a range of transfer heights depending on what you need.

Our standard transfer height for a bed WITHOUT A HI-LO FRAME is 11″ from the floor to the top of the frame’s platform.
When you add our standard 10″ mattress, it brings the total transfer height to 21″.

To adjust the transfer height of a STANDARD FRAME, you have the ability to customize the mattress or the height of the frame.

For a transfer height BELOW 21″, you can order an 8″ mattress to achieve a 19″ transfer height, for example.
For a transfer height ABOVE 21″, you can order a the frame with longer legs, bringing the frame up to 24″ from the floor to the top of the platform. This would give you a maximum transfer height of 35″, if necessary.

Our standard transfer height for a bed WITH A HI-LO FRAME is 14″ from the floor to the top of the frame’s platform.
When you add our standard 10″ mattress, it brings the total transfer height to 24″.

To adjust the transfer height of a HI-LO FRAME, you have the ability to customize the mattress.

For a transfer height BELOW 24″, you can order an 8″ mattress to achieve a 22″ transfer height, for example.
The Hi-Lo frame moves a total of 10″. So your transfer height ranges from 24″ to 34″.
What are the maximum ANGLES OF ARTICULATION for the Assured Comfort® Adjustable Bed?
The frame’s head articulation is up to 60 degrees. The frame’s knee articulation is up to 35 degrees.

Do Assured Comfort® Adjustable Beds come in different sizes?
Yes. Assured Comfort® Adjustable Bed include standard twin, full, queen. and split king mattress sizes.
- Twin: 38″ x 80″ (Overall bed size approximately 43″ x 85″)
- Full: 53″ x 80″ (Overall bed size approximately 58″ x 85″)
- Queen: 60″ x 80″ (Overall bed size approximately 65″ x 85″)
- Split King: 76″ x 80″ (Overall bed size approximately 81″ x 85″)
Custom frame sizes may also be ordered.

What other options are available?

A Hi-Lo foundation is a popular option. We have other options available such as special headboard fabrics for medical purposes.

Will my existing headboard and footboard work?

Most of the time the Assured Comfort® foundation will work with your headboard and footboard if the bed is the same size. If they are not, we should be able to build custom brackets to attach to your headboard and footboard if we are provided with the needed specifications.

What if I sleep on my side or stomach during the night?

Most people who shift their positions during the night, do so because their body is signaling its discomfort. Since their bed does not shift positions, they must shift their bodies. On the other hand, an adjustable bed can be elevated in order to relieve pressure on the back, trunk, or legs and generally makes sound, restful sleep more easily obtained.

If you elevate your head in an adjustable bed, do your feet raise the same amount?

No. Assured Comfort® Beds have separate controls that allow the user to choose the degree of elevation on both the upper and lower portion of their bodies.

Are today’s adjustable beds about the same as hospital beds?

Not even close! Hospital beds can and do adjust, but the similarity ends there. Adjustable bed manufacturers of today provide sleek designs, plush mattresses and a variety of comfort options that are not available in hospital beds.

Will my linens and bedding need to be replaced?

If you buy the same size bed you currently have, everything fits.

If my doctor prescribes an Assured Comfort® for my medical needs, can the cost be tax-deductible?

Perhaps. Your tax advisor can properly answer that question.

Would Medicare or Medicaid pay for an adjustable bed?

Possibly, but doubtful. If the bed is deemed as a medical necessity, it may qualify. You will have to ask your DME provider for more information.

Does an electric adjustable bed require a lot of electricity?

No. Very little power or cost is needed to raise or lower an adjustable bed. The power is only used for a couple of seconds at a time

Does the bed qualify as a medical deduction?

It might. Please check with your doctor. Many doctors prescribe adjustable beds for patients with hiatel hernias, poor circulation, or other health conditions.

How Do Adjustable Beds Improve Sleeping?

Needless to say, beds were primarily made for sleeping. In this purpose revolves how beds have been changed and modified to provide the optimum level of environment conducive for rest and sleep. Over the years, beds had undergone extreme make-over to become an aid for health promotion. Adjustable beds are one of the results of this venture of improving beds

Can I use Hoyer type lifts with Assured Comfort Beds?

Most Hoyer type lifts are compatible with our beds. We cannot guarantee that your Hoyer will work with our beds. To be sure, inquire at the time of placing an order. We may ask for the clearance and width needed for your specific lift. For more specific information, please call 855-550-1684, or contact us by email: info@celesticare.com.

What if I need service?

For more specific information, please call 855-550-1684, or contact us by email: info@celesticare.com.. The Assured Comfort® comes complete with a manual that makes service quick and easy. Should you ever need information or in-home service, it’s just a toll free call away.

What is the Assured Comfort® Adjustable Bed warranty?

Full One-Year Warranty
The Assured Comfort® Bed is warranted against defects in workmanship or materials for a period of one year from the date of purchase. Sleep Safe Beds, LLC will repair or replace any defective part at no cost to the purchaser if the shipping of the part is within the continental United States..

Limited Five Year Warranty
During the second through fifth years from the date of purchase, SleepSafe Beds, LLC will replace any part found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective part.

Terms and Conditions
This warranty applies to normal use and does not cover any damage caused by excessive wear, abuse, misuse, mishandling or modification of the product. Warranty is non-transferable.

Maintenance
Periodic checks of the tightness of all fasteners are recommended for product stability and safety. Clean with water and mild detergent using a soft cloth. Avoid abrasives and solvents.

How do I purchase an Assured Comfort® Adjustable Bed?

For more specific information, please call 855-550-1684, or contact us by email: info@celesticare.com., for more information about purchasing.

Return and cancellation

RETURN POLICY

Returns will be handled on a case by case basis and may incur additional shipping costs and restocking fees.

Assured Comfort® Beds, Inc. manufactures each bed as it is ordered. We ensure that the bed we ship correctly matches the Customer’s sales order. Each bed is carefully packed to reduce the chance of any damage during shipping. It is highly recommended that the bed is returned to us in its original, palleted condition.

Prior to ordering a bed, we encourage the bed recipient to carefully review the sales order with the Company or their DME provider to insure accuracy. If you have any questions, please call us toll free at (866) 852-2337.

Once a bed has been ordered, manufactured and shipped, it can only be returned for the following reasons:

In the event a bed is damaged during shipping:

1. Please record any damage on the receiving slip and immediately call us at (866)- 852-2337 before the delivery driver leaves. We may ask you to refuse the entire shipment, depending on the extent of the damage.
2. We will promptly ship new parts to replace the damaged parts. If the bed is a total loss, we will expedite the shipment of a new bed to replace it.
3. We are not responsible for damages once you have signed to receive your bed.

In the event Assured Comfort® Beds, Inc. ships a bed that does not agree with the sales order confirmation:

1. We will quickly ship the correct bed and arrange to have the incorrect bed shipped back to us at our expense.
2. Please check the packing slip before unpacking the pallet. Match the packing slip to your sales order. Carefully check for damaged packages.

In the event an Assured Comfort® Bed needs a replacement part.

1. If a part becomes damaged or defective, we will ship you the replacement. If covered by warranty, there will be no charge. If not covered by warranty, a quote will be issued for the cost of shipment.
2. If we need to request the return of a part, for quality analysis, etc., we will send a pre-paid shipping label for its return, along with the replacement part, or we will email the shipping label for you to return the part to us.
3. We do not issue a “Return Authorization” tag for parts that have failed or have become obsolete. The parts should be removed from the Customer’s premises and disposed of properly.

CANCELLED SALES ORDERS

1. It is the Customer's responsibility to check the order form and confirm that all products and shipping address details are correct.
2. Once a Customer submits a sales order and it is accepted by Assured Comfort® Beds, Inc., the order can be cancelled, or changed, within 48 hours without incurring additional charges.
3. If the Customer cancels the sales order after 48 hours charges may incur.
4. If the Customer cancels the sales order after the Assured Comfort® Bed is in the process of being shipped, the Customer must pay shipment charges to and from the destination, and a 10% (of the sales order total) restocking fee.
5. It is the Customer's responsibility to ensure accessibility for bed delivery.
6. Any bed that cannot be delivered because of problems involving access, cannot be returned.

FAILED DELIVERIES

1. Should we fail to complete a delivery for any reason before the agreed delivery date, we will attempt to notify the Customer at the earliest opportunity to agree on a solution.
2. Should any delivery fail due to inability to access the delivery property, or another matter for which the Customer is responsible, a charge may be incurred.
3. If it appears that an item has not been delivered, the Customer should notify us within 24 hours.

LIMITATIONS OF LIABILITY

1. Assured Comfort® Bed, LLC's entire liability to the Customer under these Terms and Conditions of Sale will not exceed the price paid for the goods and any other charges relating solely to those goods.

2. Assured Comfort® Bed, LLC is not liable for any loss of revenue, profit, savings, goodwill, business opportunity, injury to reputation or for any other losses to the Customer that are not reasonably foreseeable by the Company when the order is accepted. No liability will be accepted under the contract with Assured Comfort® Bed, LLC for any losses incurred by any associates, clients, partners, companies or any other person or legal entity related to the Customer except where specifically agreed otherwise in writing in advance.

INDEMNIFICATION

1. By placing an order, the person doing so confirms that he or she is authorized to do so on behalf of the named person, company or other legal entity that is provided as the Customer.

ACCEPTANCE

1. Customers are deemed to have accepted these Terms and Conditions of Sale either by explicit acceptance or by continuing to engage in business with the Company after being given a reasonable opportunity to read them.
2. Invoices and quotations and various other documents refer to these Terms and Condition of Sale. Placing such an order or receiving such a document is deemed to provide notice of these terms.

ENTIRE AGREEMENT

1. This document constitutes the entire, complete, and exclusive agreement between the parties with respect to the subject matter hereof and contains all the agreements and conditions of sale; no course of dealing or usage of the trade shall be applicable unless expressly incorporated herein.

2. The terms and conditions contained herein may not be added to, modified, superseded or otherwise altered except by a written modification signed by one of the Seller’s Managers. All transactions shall be governed solely by the terms and conditions contained herein.

Ordering, Shipping, Payment and Delivery

Terms and Conditions

ASSURED COMFORT® BEDS, INC.
TERMS & CONDITIONS OF SALE –EFFECTIVE 01/19
3629 Reed Creed Drive Bassett, VA 24055 866-852-2337 AssuredComfortBed.com

1. The following terms and conditions of sale (the "Terms of Sale") apply to orders placed with Assured Comfort® Beds, Inc. for all products and services except where specifically stated otherwise within these Terms of Sale.
2. The Terms of Sale describe the basis of which Assured Comfort® Beds, Inc. enters into a contract to provide goods or services to the Customer.
3. Assured Comfort® Beds, Inc. reserves the right to change its Terms of Sale at any time. Any changes will be effective from the date of publication on the Assured Comfort® Beds, Inc. website (AssuredComfortBed.com).
4. Customers should ensure they understand and accept these Terms of Sale before placing an order. If there are any questions, Customers are invited to contact us for clarification prior to ordering.

DEFINITIONS

1. The contract is with Assured Comfort® Beds, Inc. The terms "the Company", "we", and "us" are used for convenience and should be construed accordingly.
2. The term "Customer" (e.g. DME - Durable Medical Equipment provider) is used to include the legal entity that places the order, or person who places the order, and any other agent expected to have the authority regarding any sales issue in question.

Law

1. Transactions shall be governed in all respects by the laws of the State of Virginia. All actions relating to any claim by Company or Customer shall be brought exclusively in the Courts having a situs in the State of Virginia, County of Henry, without regard to any courts in any other jurisdiction.

Quotation

1. Quotations are submitted, and orders are only accepted subject to the terms and conditions of sale that follow. These terms and conditions of sale supersede any prior buyers’ terms and conditions.
2. Quotations are valid for thirty days. Prices will be honored during this period.
3. Quotations may or may not include delivery charges. Delivery charges will be confirmed at the time of sales order confirmation.

ORDERING

1. All Assured Comfort® Beds are special-order items. All orders are subject to production times and confirmed upon order confirmation. Typical production time for Assured Comfort® Beds, Inc. products is 2 to 4 weeks. Any changes to the initial order must be made within 48 hours to avoid a restocking fee.

2. It is the responsibility of the Customer and Customer agent (e.g.ATP- Assistive Technology Professional) to consult with caregivers, therapists, and physicians, to medically diagnose and prescribe the appropriate Assured Comfort® Bed for the person who will be using the bed. Assured Comfort® Beds, Inc. is not authorized to prescribe or recommend our products and must rely on our Customers for accurate orders.

3. We reserve the right to discontinue or modify any product without notice, either temporarily or permanently. We are not liable for any modification or discontinuation of any product or product feature.

4. Matching color finishes: Items made from natural products, such as wood and fabric, are not guaranteed to have the exact color, shade, or finish as items viewed at the factory, Customer showroom, Customer website, or Company website, due to the inherent nature of such products. The reproduction of colors on printed materials and website cannot be perfect but is as accurate as photographic and publishing processes allow. Please note: wood and fabric samples are a representation of the finish and color only.

5. We cannot guarantee an exact match to product color features which have been ordered at different times.

PAYMENT

1. Payments are accepted by check, and all major credit cards.
2. Established accounts not paid within terms are subject to a 1.5% monthly (18% annually) finance charge.
3. Delinquent Customer accounts are subject to suspension until payment arrangements are made with the Company.
4. All orders received while Customer account is in a suspend status will be held until account is within terms.

SHIPPING

1. The cost of shipping an Assured Comfort® Beds, Inc. bed order is included for standard shipping within the 48 contiguous states for our DME Customers. Shipping charges are applied to individuals as determined by the type of shipping required.

2. As a service to our Customers, Assured Comfort® Beds, Inc. will provide a quote, upon request, for the shipping of orders that do not meet standard criteria. i.e. part orders that are not covered by the 1st year warranty; orders that need to be shipped to Alaska, Hawaii, or Canada, etc.

3. Ownership of the product transfers to the Customer upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in- transit is the owner’s and claims for freight damage must be made upon receipt.

4. Freight claims must be filed directly with the selected carrier by the Customer. The Company is not responsible for a Customer’s own, or third-party, freight damage when transporting to their Customer as a distributor of the Company’s product.

DELIVERY / SETUP FOR ASSURED COMFORT® BEDS

1. For delivery to the Customer with Company vehicles, all estimates are for delivery and setup to your address in an agreed upon time frame.
2. This delivery estimate is for the placement of our bed in an area that is prepared for the delivery and does not include the removal of existing beds, mattresses or other related items.
3. The Company has the right to refuse to deliver a bed if conditions are not conducive.
4. If we use third party delivery carrier companies to deliver your product, the shipping company will contact you prior to delivery to schedule a drop off time.
5. Threshold Delivery is available upon request and includes the item(s) be brought in and placed inside your residence. Threshold delivery does not include opening, assembly or removal of packing materials. It also does not include moving of existing items.
6. White Glove Delivery service includes a delivery appointment, inside delivery, assembly and installation in your room of choice and removal of all packing materials. Please contact an Assured Comfort® Bed representative for details.
7. Any change of a “Ship To” delivery address requires written confirmation by email with Assured Comfort® Beds. Only then would this change be considered effective and valid.
8. Assured Comfort® Beds is responsible for making payments to its shipping and delivery vendors directly. You, the Customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. All such payments, if made by the Customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that Assured Comfort® Beds will not refund such payments under any circumstances.
9. The Customer agrees that the name, phone number, email address and other contact information can be given by Assured Comfort® Beds, Inc. to the trucker or any other shipping agent to coordinate deliveries and improve Customer satisfaction and efficiency.

SIGNATURES

1. When Customer delivery personnel is on site, the receiving person is required to sign, confirming the satisfactory receipt of goods. If receiving person is dissatisfied with the delivered items, this should be recorded by the delivery personnel and the Company should be informed immediately. Likewise, any rejected or missing items should be recorded by the delivery personnel and communicated back to the Company.
2. If no one is available to review shipment and sign a satisfactory receipt, the Customer acknowledges this at their own risk and the Company will not be held responsible for any damage or missing items.

PACKAGING AND WASTE

1. As part of the delivery service, personnel will remove the bed’s product packaging for recycling or disposal. This does not include removal and disposal of a discarded bed.

Ordering, Shipping and Return

Ordering, Shipping and Return details

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 7 business days up to 30 days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of next business day, of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@celesticare.com

Term used for the Delivery services:
-Dock to Dock: Product needs 2 adults to unload the truck
-Limited in house delivery 3 feet over the doorway: Product will be left 3 feet over the doorway (un-assembled)
-White glove with full assembly: Product will be shipped to an assembly facility to be assembled, then customer will be contacted, to specify a time and date to receive the assembled product

It may take 14-30 days for orders to be delivered, from the time of shipment

For Merits Products:

Pre delivery assembly is included in the white glove delivery, ONLY.
If Assembly is needed after the product is delivered by Free dock to dock/Limited 3 feet in-house delivery. Please reach out to info@celesticare.com or sales@celesticare.com, to receive a quote for an extended (after delivery) white Glove delivery service/in house service.
Service will provide assembly, fitting and make sure the product is secured to be used. We will facilitate this service.
Simply request the quote through sales@celesticare.com.

Please avoid using the product if it is not secure, unassembled or if it is not fitted properly, as this is a health hazard.

Return policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are subject to restock fee.

To start a return, you can contact us at returns@celesticare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@celesticare.com and we will process an insurance claim on your behalf.

Non-returnable items

On sale items, all clearance items, or all special orders
Bulk orders
Mattresses
Custom orders
Opened personal care items
anything opened, used, tried-on or washed
Custom wheelchairs, and customized (order to made) beds, etc
Gift cards.

Cancellations and Refunds

All orders cancelled after 24 hours are subject to a $20 administration fee, or 25% of the product price, whichever is higher, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

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COVID-19 related delays:

Due to the Covid-19 pandemic, and given the limited onsite staff members and carrier services, it is expected to have some some unexpected delays, that can reach to 7-30 Business days, from the order placement, for processing and handling. We will update you for any delays, and for any concerns, please email us at Sales@celesticare.com

After the product has been shipped, delivery timeframes can range between 14-30 Business days