Bariatric Step Stool with Handle Model SS-H-05C by ConvaQuip
- Sale price
- Regular price
- Unit price
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Estimated Arrival: Between Jun 08 and Jun 24. *ETA to the USA Only. Excludes made to order or customized items, like customized beds.
Availability:Payment will not be captured until we check the availability of the products from the suppliers. Sometimes we don't get updates from suppliers when the product is out of stock . COVID -19 related delays: Due to Covid-19 Pandemics, there may be unexpected delays in handling, shipping and delivery. Estimated processing and handling time can be between 7-30 Days, from time of order placement. Estimated arrival time can be between 14-30 Days, from time of shipping. Further delays is expected if customer requests in House delivery, White glove delivery, etc.
Celesticare is a certified authorized dealer of ConvaQuip®.
- Unique Self Leveling Anti-Tip Design
- Lab Tested to Hold 1000 lbs.
- Weighs Only 10 1/2 lbs.
- Heavy Duty Tubular Aluminum 15" x 19" Platform
- Step Height - 6"
- 34" Steel Handle
- Safety Strips and Angled Leg Tips to Prevent Slippage
- Durable, Textured Powder Coat Finish Will Not Rust
- Color - Granite, Powder Coat Finish with texture
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We don't ship to Alaska, Guam, Hawaii and Puerto Rico
This Limited Warranty is extended to the original purchaser/user and cannot be transferred. All ConvaQuip products are warranted for minimum of One Year and up to Lifetime depending on the item against defects and workmanship. Parts and labor are warranted for 90 days.
Warranty Policy: Defective products or parts will be repaired or replaced, at ConvaQuip's discretion by ConvaQuip or its appointed agent. The warranty does not cover damaged caused by shipping, misuse or negligence, nor does it cover defects or damages by use of parts or service by unauthorized persons. All freight charges for the returned products are the responsibility of the customer, including warranty work.
Warranty does not cover products damaged in shipping. It is the responsibility of the customer to inspect the delivery upon arrival. Should damages exist, report it immediately to the carrier. The carrier will be responsible for repairing or replacing the product. Failure to report these damages upon delivery could result in a loss to customer. All warranty work will require Model and Serial number.
WARRANTY EXCLUSIONS: Any products or services not paid in full according to the agreed terms of payment will make said Warranty Null and Void until all monies owed are paid in full, including any incurred expenses for collection of debt. Warranty will not be reinstated until all monies have been paid in full for products, services and collection fees. Please be advised that all collections involving a third party for hire, will result in a report to Dun and Bradstreet. Accordingly, no product, no parts or services will be sold to said customer until account is in good standing.
Ordering, Shipping and Return details
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 7 business days up to 30 days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of next business day, of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Term used for the Delivery services:
-Dock to Dock: Product needs 2 adults to unload the truck
-Limited in house delivery 3 feet over the doorway: Product will be left 3 feet over the doorway (un-assembled)
-White glove with full assembly: Product will be shipped to an assembly facility to be assembled, then customer will be contacted, to specify a time and date to receive the assembled product
It may take 14-30 days for orders to be delivered, from the time of shipment
For Merits Products:
- Pre delivery assembly is included in the white glove delivery, ONLY.
- If Assembly is needed after the product is delivered by Free dock to dock/Limited 3 feet in-house delivery. Please reach out to firstname.lastname@example.org or email@example.com, to receive a quote for an extended (after delivery) white Glove delivery service/in house service.
- Service will provide assembly, fitting and make sure the product is secured to be used. We will facilitate this service.
- Simply request the quote through firstname.lastname@example.org.
Please avoid using the product if it is not secure, unassembled or if it is not fitted properly, as this is a health hazard.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns are subject to restock fee.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
- On sale items, all clearance items, or all special orders
- Bulk orders
- Custom orders
- Opened personal care items
- anything opened, used, tried-on or washed
- Custom wheelchairs, and customized (order to made) beds, etc
- Gift cards.
Cancellations and Refunds
All orders cancelled after 24 hours are subject to a $20 administration fee, or 25% of the product price, whichever is higher, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
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- Terms and conditions, delivery and taxes details
- Return and Cancellation Policy
- California Proposition 65 warnings
For ConvaQuip - Ordering, Shipping and Return details
COVID-19 related delays:
Due to the Covid-19 pandemic, and given the limited onsite staff members and carrier services, it is expected to have some some unexpected delays, that can reach to 7-30 Business days, from the order placement, for processing and handling. We will update you for any delays, and for any concerns, please email us at Sales@celesticare.com
After the product has been shipped, delivery timeframes can range between 14-30 Business days
ORDERING: Order any Model or Part number specifying product name and quantity. Orders will not be invoiced to Medicare, Medicaid or any other Insurance Company. All orders require a hard copy Purchase Order and Number before order will be processed. All payments must be in U.S. Dollars.
SHIPPING: All shipments are FOB origin unless otherwise approved by management. All shipments will be shipped the most economical method unless purchaser requests otherwise and absorbs additional freight charges.
PLEASE REQUEST A FREIGHT QUOTE BEFORE PLACING AN ORDER, OTHERWISE THERE ME BE SHIPPING PRICE ADJUSTMENT THAT CAN REACH $700-800
CREDIT/RETURNS: All returns must be pre-approved in advance by ConvaQuip and Return Authorization form must be returned with product to insure proper credit. Customer is responsible for freight when returning product. Restock Fee for all items is 25%. Used or altered items will not
receive any credit. ConvaQuip reserves the right to refuse a refund after 60 days.
FREIGHT DAMAGE: The carrier who delivers our merchandise to you is responsible for loss and damages. Acceptance of the shipment by you is acknowledgment that all items were delivered in good condition. It is the responsibility of the receiver to open and inspect all packages. Failure to find and report concealed damages and reporting it immediately will result in a loss to the receiver. All claims for loss or damage must be filed immediately with the “FREIGHT CARRIER”. Then notify us as well. We will mark our records accordingly.
WHEN RETURNING AN ITEM, (Must have approved Return Authorization Form) Ship to: ConvaQuip Ind., Inc. 500 C.R. 239 Abilene,TX 79601
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within three months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within three months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within three months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax